Frequently Asked Questions
Questions, answered.
How far in advance should we book?
For weddings and large corporate events we recommend 2–3 months ahead, especially in peak season (spring and fall). That said, we often accommodate shorter timelines – reach out and we will check availability.
What is included in a standard package?
Every booking includes delivery, setup and breakdown, a professional on-site attendant, unlimited sessions during your rental window, custom-designed print templates, and digital copies of every photo.
How much space do you need?
Most booths need roughly a 10×10 ft area with access to a standard power outlet. The 360 and roaming setups vary – we will confirm exact requirements based on your venue.
Do you travel outside of Austin?
Yes. We serve the greater Austin metro and Central Texas. Travel beyond a 30-mile radius may include a modest travel fee, which we always quote up front.
Can the prints and digital files be branded?
Absolutely. Custom templates, logos, hashtags, and backdrops are part of what we do. For corporate clients we can also match brand guidelines precisely.
What happens if equipment fails during the event?
We bring backup hardware to every booking and our attendant is trained to resolve issues on the spot, so downtime is minimal to none.
How and when do we receive our photos?
Guests get prints and instant digital shares on the night. A complete online gallery of all images is delivered within 48 hours of your event.
What is your cancellation policy?
Deposits are refundable up to 30 days before the event. Within 30 days, deposits can be applied to a rescheduled date subject to availability.